How We Protect Your Account on ig2
Your privacy is foundational to how we operate. When you open an account with us, your personal data—from login credentials to payment details processed through JazzCash, Easypaisa, SadaPay...
What Data We Collect and Why
When you join ig2, we collect information you provide directly—your name, email, phone number, and account username. During deposit and withdrawal, we record transaction details routed through JazzCash, Easypaisa, SadaPay and Raast to verify your identity and comply with anti-fraud standards. We also collect device information and gameplay activity to improve your experience and detect irregular account behaviour. In supported regions of
Pakistan where local law permits, we retain this data for the duration of your account plus a retention period after closure, as required by applicable financial regulations. Your data is never sold to third parties; we share it only with payment processors and security partners bound by confidentiality.
Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.
How We Earn Your Confidence
Encryption Standard
All payment data—JazzCash, Easypaisa, SadaPay, Raast transactions—is encrypted end-to-end using TLS 1.3. Your credentials never pass unencrypted across the network.
Regular Audits
We conduct quarterly security audits to verify data handling across our platform. Findings are documented and remediated within 30 days to maintain policy compliance.
Payment Partner Vetting
JazzCash, Easypaisa, SadaPay and Raast partners are contractually required to follow data protection standards equal to ours. We audit their practices annually.
No Data Broker Sales
We do not broker, sell, or lease personal information to advertisers, analytics firms, or third-party data companies. Your account remains yours alone.
User Rights Honored
You may request access to, correction of, or deletion of your personal data at any time. We process requests within 14 days in compliance with regional privacy law.
Breach Response Plan
If unauthorized access to your account data occurs, we notify you within 48 hours and outline steps to secure your JazzCash, Easypaisa, SadaPay and Raast linked wallets.
Our Privacy Stance Across All Channels
| Web & Mobile App | Desktop and app both apply the same encryption, data retention, and user-control standards. No separate data policies apply by platform. |
|---|---|
| Live Casino Tables | Video streams are encrypted separately from your account data. Chat interactions are logged for dispute resolution but never shared beyond support staff. |
| Sportsbook Activity | Your betting history, favourite leagues, and wager records are stored under the same privacy framework as your casino activity. |
| Slot Gameplay | Spin history and session logs are retained for 24 months to verify payout fairness. Your gameplay data is never used for behavioural targeting. |
| Payment History | JazzCash, Easypaisa, SadaPay and Raast transaction records are kept separate from general account data but protected by identical security measures. |
| Marketing Communications | If you opt in to promotional emails, we use your email only for ig2 offers. No third-party marketers receive your contact information. |
| Account Closure | After you close your account, we retain minimal data (transaction IDs, verification documents) for legal compliance for up to 7 years. |
Key Privacy Features Built Into Your Account
Two-Factor Authentication
Protect your login with SMS codes. Available via JazzCash and Easypaisa-linked phone numbers. Prevents unauthorized access even if your password is compromised.
Session Timeout
Your account automatically logs out after 15 minutes of inactivity. Reduces risk of unauthorized access if you step away from a shared device.
Deposit Verification
Every JazzCash, Easypaisa, SadaPay and Raast deposit requires identity verification. We match your payment wallet to your account profile before funds clear.
Withdrawal Confirmation
Before processing withdrawals, we send a confirmation code to your registered phone number. You must enter the code to complete any payout.
Privacy Dashboard
Your account settings show exactly what data we hold, when it was collected, and who accessed it. Download your full privacy record anytime.
Right to Correction
Update your name, email, phone number, and address directly in settings. Changes are logged for audit purposes and take effect immediately.